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Mediation

Mediation is a voluntary process where an independent mediator helps parties to work through issues and develop solutions together.

Mediation is where an independent person called a mediator helps an employee and an employer resolve an employment relationship problem in a semi-formal and confidential environment.

A mediator will help you to identify the main issues and find potential solutions. The aim is for you both to come to an agreement. You cannot be forced into a decision or agreement.

Employment Mediation Services within the Ministry of Business, Innovation and Employment (MBIE) provides a free mediation service to any employee or employer with an employment relationship problem. Private mediation is also available.

What is mediation

Mediation is where an independent person called a mediator helps an employee and an employer resolve an employment relationship problem in a semi-formal and confidential environment.

Requesting mediation

To use Employment Mediation Services please complete the Request for Mediation form.

Preparing for mediation

You can use our Mediation Workbook to think through the facts and prepare for the mediation.

Reaching an outcome in mediation

What happens when an agreement is reached or not reached through mediation.

Representation at mediation

You have the choice of representing yourself or having somebody to help you before and during a mediation meeting.

Mediation in collective bargaining

The Employment Mediation Services can assist in collective bargaining between employers and unions.

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