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Mediation is the use of an independent person where a problem has emerged that employers and employees are unable to solve without assistance.  Mediators are skilled at facilitating discussions between the parties and helping them to identify issues and potential solutions. The aim of mediation is for the parties to resolve the matter by agreement.

Mediation can help to:

Mediators are not advocates for either party. They are independent people committed to the process of problem resolution. The mediator’s role is to:

Mediators can:

For more information on mediation and how to access to the service call the Service Centre on 0800 20 90 20.


Each mediation has a different format and dynamic. It can involve a range of activities including email and telephone correspondence, meetings and workplace discussions. Mediation provides a confidential process where problems can be discussed, issues clarified and a conclusion reached that all those involved can accept.

A mediator may contact you and the other party to discuss the problem and see if there is a way of resolving it without attending a  mediation meeting.  At a mediation meeting people often represent themselves but they also can ask an advisor, friend or family member for assistance and support.  An external advisor is often useful in bringing another perspective.

People who attend mediation should be prepared to present the issues from their perspective, listen to the other party, and bring options for resolution.

You can download our mediation workbook to assist with your preparation prior to the meeting. The workbook is designed to help you plan what’s important to say and how to say it.

Information and proposals or offers made during mediation are considered confidential and cannot be used in formal court hearings.

Reaching agreement

Employers and employees can agree on any matters which meet both their interests, as long as they are within the law.

At any point parties can agree to ask the mediator to make a recommendation in relation to the matter. Both parties must consent to this.  Unless the recommendation is rejected by either or both parties, it becomes a full and final settlement. If the recommendation is rejected (and this must be done in writing within an agreed timeframe) mediation can continue.

Alternatively, the parties could ask the mediator to make a binding decision to resolve the matter. 

When an agreement is reached the mediator will record the decision to be signed by all parties. The mediator will generally record when and how any agreements – such as reinstatement of an employee, payment of a settlement or a formal apology – are to take place. Once signed, the agreement becomes a full and final settlement and cannot be reopened by either party. A settlement should reflect the effect of the disputed event on the parties and will not necessarily involve money.

Parties to the mediation are responsible for ensuring that the agreement is followed through. If it is believed that the agreement has not been implemented after a reasonable period of time or has been breached, the mediator can be asked to follow up. If necessary, enforcement can be sought through the Employment Relations Authority or the Employment Court.

Failing to reach agreement

Sometimes parties are unable to reach agreement. If it looks like more information or assistance could lead to a settlement, the mediator can arrange an adjournment. If there is no possibility of agreement, the mediation ceases and the parties manage their remaining differences or to pursue the matter with the Employment Relations Authority or the Employment Court. These institutions can direct the parties to try mediation again if they believe it should be possible to reach agreement.

See Mediation Services.